Privacy Policy

Privacy Policy

Last updated: 1 January 2026

This Privacy Policy explains how Efichain Solutions Sdn Bhd (“we”, “us”, “our”) collects, uses, discloses, and protects information when you use Efichain Delivery App (the “App”).

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1) Information We Collect

Depending on how you use the App, we may collect:

A. Information you provide

Account details such as name, email, phone number (if you register/login)

Content you submit through the App (e.g., forms, notes, uploaded files)

Support requests (messages, screenshots, or other info you send us)

B. Information collected automatically

Device information (device model, operating system version)

App usage data (features used, session activity)

Diagnostic data (crash logs, performance data)

C. Location data (if enabled)

Approximate or precise location only if you grant permission in your device settings and if the App features require it.

D. Push notifications (if enabled)

If you opt in, we may send notifications. You can disable this anytime in your device settings.

If your app does not collect certain items above (e.g., location), remove those sections to match your app.

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2) How We Use Your Information

We use the information to:

Provide and operate the App features

Create and manage user accounts (if applicable)

Improve performance, troubleshoot bugs, and enhance user experience

Respond to support requests and communicate with you

Comply with legal obligations and enforce our terms

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3) Sharing of Information

We do not sell your personal data.

We may share information only in these cases:

Service providers (e.g., hosting, analytics, crash reporting) who process data on our behalf

Legal requirements (when required by law or valid legal process)

Business transfers (merger, acquisition, or asset sale), with appropriate safeguards

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4) Third-Party Services

The App may use third-party services (for example analytics, push notifications, or crash reporting). These services may collect information as governed by their own privacy policies.

Examples (include only what you use):

Apple services (e.g., Apple Push Notification service)

[Firebase / Google Analytics / Sentry / OneSignal / etc.]

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5) Data Retention

We retain information only as long as necessary for the purposes described above, unless a longer retention period is required by law.

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6) Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

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7) Children’s Privacy

The App is not intended for children under [13 / 16] (choose based on your target market), and we do not knowingly collect personal data from children.

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9) International Data Transfers

Your information may be processed in countries where we or our service providers operate. We take steps to ensure appropriate safeguards are in place.

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10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised.